Process for Redressal of Investors Grievance
Abakkus Mutual Fund is committed to providing best in class service to our investors. Should you have any concerns or grievances, please get in touch with us via the following mechanisms. We will provide you with a grievance registration number for your reference, and will endeavour to address your concerns and/or grievances promptly.
Call or write to Customer Care
Monday to Friday: 9AM to 6PM & on Saturday: 9AM to 1PM (Closed on 2nd, 4th & 5th Saturdays, and all other non-business days)
Branches / Investor Service Centers: You can also walk-in to any of our branch offices nearest to you and our trained customer services staff would be glad to be of assistance.
Write to our Investor Relations Officer
In case you are not satisfied with the response or the resolution provided, you may contact the Investor Relations Officer of Abakkus Mutual Fund
Mr. Sanjay Joshi (Investor Relations Officer)
Write to our Compliance Officer
In case you are not satisfied with the response or the resolution provided, you may contact the Compliance Officer of Abakkus Mutual Fund
Mr. Lijo Varghese (Compliance Officer)
Write to our COO
In case you are not satisfied with the response or the resolution provided, you may contact the COO of Abakkus Mutual Fund
Mr. Suresh Rajgor (Chief Operations Officer)
Write to our Chief Executive Officer
In case you are not satisfied with the response or the resolution provided, you may contact the Chief Executive Officer of Abakkus Mutual Fund
Mr. Vaibhav Chugh (Chief Executive Officer)
Remedy through the Regulator viz.SEBI
If you are not satisfied with the response from Abakkus Mutual Fund, you can lodge your grievance with SEBI at scores.sebi.gov.in or you may write to any of the offices of SEBI or call SEBI on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.
Online Resolution of Disputes through Conciliation / Arbitration (Smart ODR)
You may first take up your grievance by lodging a complaint directly with Abakkus Mutual Fund (Refer Level 1 and Level 2 above). If the grievance is not redressed satisfactorily, then you may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting all available options for resolution of the grievance, if you are still not satisfied with the outcome, you can opt for online resolution of dispute through Conciliation/Arbitration on SMART ODR Portal at smartodr.in.
For SEBI Master Circular on ODR, please click here.
Abakkus Centre, 9th Floor, Param
House, Shanti Nagar, Near Grand
Hyatt, Santacruz (East), Mumbai - 400055, Maharashtra, India
| SEBI Reg. No. : MF/088/25/14 |
| Toll Free: 1800 267 1849 |
